Meta Protocol Inc. • https://twothumbs.ai
Company Address: 251 Little Falls Drive, Wilmington, DE 19808
Last Updated: January 14, 2026
These Terms of Service ("Terms") are a legally binding agreement between Meta Protocol Inc. ("Meta Protocol," "TwoThumbs," "Company," "we," "us," or "our") and you ("you" or "User") governing your access to and use of https://TwoThumbs.ai (the "Site") and our APIs, software, developer tools, dashboards, documentation, and related services (collectively, the "Service"). By clicking "I Accept," creating an Account, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
ARBITRATION NOTICE; CLASS ACTION WAIVER. THESE TERMS PROVIDE THAT, EXCEPT FOR CERTAIN TYPES OF DISPUTES, DISPUTES BETWEEN YOU AND TwoThumbs WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION IN SAN FRANCISCO, CALIFORNIA, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.
1. Definitions
"Account" means your account with TwoThumbs. "API" means any application programming interface provided by TwoThumbs. "Input" means any prompts, text, code, data, files, images, or other content you submit to the Service. "Output" means content generated or returned in response to Input. "User Content" means Input and Output together. "Model(s)" means third-party AI models, tools, or endpoints accessible via the Service. "Provider(s)" means third parties that develop, operate, host, or otherwise make Models available. "Provider Terms" means the terms, policies, and usage restrictions imposed by Providers. "Fees" means all charges payable for access to or use of the Service, including usage-based charges, network fees charged by third parties where applicable, and any applicable taxes or transaction fees. "Prepaid Balance" means the prepaid stored value, credits, or balance associated with your Account that you purchase or otherwise receive (including Promotional Credits, if any) and that may be applied toward Fees. Prepaid Balance is not legal tender, is not a bank account, is not redeemable for cash except where required by law, and has no value outside the Service. "Usage" means measured consumption of the Service (including API requests, token counts, compute units, or other metered units) as determined by TwoThumbs's metering rules and reflected in your dashboard or billing records. "Promotional Credits" means non-purchased credits or trial balances issued by TwoThumbs for promotional or marketing purposes, which may be subject to expiration or other restrictions.
2. Service Overview; Relationship to Providers
TwoThumbs provides a routing and aggregation layer enabling Users to access certain Models operated by independent Providers. Providers are not our agents, and we do not operate or control Provider systems or any Model. Model availability, routing, and features may change over time, and we may add, remove, modify, rate-limit, throttle, re-route, or deprecate Models or features at any time. Your use of any Model may be subject to Provider Terms; you are solely responsible for reviewing and complying with applicable Provider Terms.
Providers may apply their own content moderation, safety filters, refusals, enforcement actions, or usage restrictions ("Moderation Standards"). Such Moderation Standards may differ between Providers and may change without notice. TwoThumbs does not control Provider Moderation Standards and is not responsible for any refusal, filtering, blocking, or modification of Input or Output resulting from Provider moderation.
3. Eligibility; Authority
You must be at least 13 years old to use the Service. If you are under 18 (or the age of majority where you live), you may use the Service only with the consent of a parent or legal guardian. If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" includes that organization.
4. Accounts; Security; API Keys
To access certain features, you must create an Account and provide accurate, current information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account, including the use of API keys. API keys must be kept confidential and not embedded in public repositories or client-side applications unless expressly permitted. You must promptly notify TwoThumbs at support@TwoThumbs.ai of any suspected unauthorized use.
5. Payment; Billing; Taxes
5.1 Prepaid Balance; No Bank Relationship. Certain features of the Service require payment of Fees. TwoThumbs operates on a prepaid balance plus pay-as-you-go basis. You may add funds to your Account as a prepaid balance, stored value, or credits (collectively, the "Prepaid Balance"), and Fees for usage of the Service will be deducted from your Prepaid Balance as Usage accrues. Prepaid Balance is not legal tender, is not a bank account, is not redeemable for cash except where required by law, does not earn interest, and has no value outside the Service.
5.2 Pricing; Metering; Deductions. Fees are based on Usage and are calculated using the pricing and metering rules described on the Site, in documentation, in your dashboard, or at the time you initiate a request (including model-specific rates and token or unit measurement). You acknowledge that Usage may be measured and rounded in accordance with our metering rules, that Providers' measurement conventions may differ, and that network conditions and routing may affect the Provider selected and the ultimate cost of a request. You are responsible for all Fees and Usage associated with your Account, including Usage initiated through your API keys, whether or not authorized by you, except to the extent such Fees arise directly from TwoThumbs's material breach of these Terms.
5.3 Adding Funds; Payment Authorization; Chargebacks. When you add funds, you authorize TwoThumbs and its payment processors to charge the payment method you provide for the amount you select, plus any applicable taxes and transaction fees. You agree to provide current, complete, and accurate billing information and to promptly update such information upon changes. If you initiate a chargeback or payment reversal without a good faith basis, or if a chargeback is granted, we may suspend or terminate your Account, disable API keys, require alternative payment methods, and recover any costs, fees, or losses we incur in connection with the dispute, to the extent permitted by law.
5.4 Refund Policy. Except where required by applicable law or expressly stated in writing by TwoThumbs at the time of purchase, all purchases of prepaid balances, credits, or stored value used to access the Service (collectively, "Prepaid Balance") are final and non-refundable. Once a Prepaid Balance is applied to your Account, you acknowledge that you have received access to the Service and that your ability to consume usage-based Services begins immediately, and you therefore waive any right to a refund for unused amounts to the maximum extent permitted by law.
5.5 Low Balance; Negative Balance; Service Interruption. You are responsible for maintaining a sufficient Prepaid Balance to cover your Usage. If your Prepaid Balance is insufficient, the Service may reject requests, throttle usage, or restrict access until additional funds are added.
5.6 Auto-Recharge. If we offer and you enable auto-recharge, you authorize TwoThumbs to automatically charge your payment method when your Prepaid Balance falls below a threshold you select (or a default threshold disclosed at enrollment) and to add the resulting amount to your Prepaid Balance, subject to any limits disclosed at enrollment.
5.7 Promotional Credits; Discounts. Promotional Credits have no cash value, are not transferable, may expire, and may be revoked if we determine they were obtained or used improperly or in violation of these Terms.
5.8 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes, levies, duties, or similar assessments, except taxes based on TwoThumbs's net income.
5.9 Changes to Fees and Billing Practices. We may change Fees, introduce new charges, modify metering methodologies, or update billing practices. We will provide notice of material changes through reasonable means, and your continued use after changes take effect constitutes acceptance.
5.10 Cryptocurrency / Blockchain Payments (If Supported). If we permit funding via cryptocurrency or blockchain transfers, you acknowledge transactions may be irreversible and network fees are outside our control. You represent and warrant you are not a prohibited person and the source of funds is lawful.
6. User Content; Training; Logging Options; Licenses
You may submit Input and receive Output through the Service; Input and Output together constitute User Content. You retain rights you may have in Input. Output ownership and permitted uses may vary by Model and Provider Terms. Providers may process, log, retain, or use Inputs/Outputs pursuant to Provider Terms; TwoThumbs does not control Providers' practices and does not warrant Provider behavior.
6.1 Default Data Handling. TwoThumbs processes User Content and related technical data as necessary to provide, secure, maintain, and bill for the Service. Unless you affirmatively enable a feature that clearly indicates it stores prompt or conversation content, TwoThumbs's default approach is to avoid retaining raw Input and Output longer than reasonably necessary for transient processing, troubleshooting, abuse prevention, and legal compliance. By default, TwoThumbs does not use your Input or Output to train TwoThumbs foundation models; however, Providers may do so pursuant to Provider Terms.
6.2 Opt-In Prompt/Chat Logging License. If you opt into prompt logging or chat logging, you grant TwoThumbs a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify (for formatting), adapt, translate, create derivative works of, and distribute your User Content, in whole or in part, for purposes of providing the Service and for TwoThumbs's commercial and business purposes.
6.3 Input Representations and Warranties. You represent and warrant that you have all rights, licenses, consents, permissions, power, and authority necessary to submit Inputs to the Service and to grant the rights and licenses described in these Terms, and that your submission of Inputs and use of any resulting Outputs will not infringe, misappropriate, or otherwise violate any intellectual property right, privacy right, publicity right, contractual restriction, confidentiality obligation, or other right of any third party.
6.4 Location of Originating Requests. We may attempt to provide Providers the country or region associated with an originating request, but location inference may be inaccurate. You acknowledge that inaccurate location reporting may affect Model availability and you agree TwoThumbs is not responsible for incorrect location reporting.
7. Prohibited Conduct
You may use the Service only in compliance with these Terms, applicable law, and applicable Provider terms, and you may not use (or attempt to use) the Service in any manner that is unlawful, harmful, deceptive, abusive, or that interferes with the operation of the Service or any Provider. Without limiting the foregoing, you may not access the Service through means other than the documented interfaces we provide, may not scrape, crawl, harvest, or index any portion of the Site or Service, and may not bypass or circumvent rate limits, access controls, security measures, or restrictions intended to prevent abuse, fraud, or unauthorized access. You may not reverse engineer, decompile, or attempt to discover underlying source code or non-public techniques of the Service except to the limited extent such restrictions are prohibited by law. TwoThumbs may investigate suspected violations, may cooperate with law enforcement or Providers, and may suspend or terminate access immediately if we reasonably believe your conduct violates these Terms.
8. Service Availability; Changes; Rate Limits
We may impose rate limits, quotas, or usage restrictions. We may modify, suspend, or discontinue the Service (in whole or in part) at any time, and we are not liable for any interruption, modification, or discontinuation.
9. Suspension; Termination
You may stop using the Service at any time, but you remain responsible for Fees incurred prior to termination. We may suspend or terminate your Account immediately if we reasonably believe you violated these Terms, your use poses security, legal, or reputational risk, or we are required by law. Upon termination or suspension, TwoThumbs may (where legally permitted) freeze, withhold, or apply any remaining Prepaid Balance toward outstanding Fees, chargebacks, reversals, fraud investigation costs, or other amounts owed under these Terms, and any remaining Promotional Credits will be forfeited.
10. Intellectual Property; Feedback
The Service (excluding User Content) is owned by TwoThumbs and its licensors and is protected by intellectual property laws. Subject to your compliance, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service. If you provide feedback or suggestions, you grant TwoThumbs a perpetual, irrevocable, royalty-free license to use it without restriction.
11. Disclaimer of Warranties
THE SERVICE, MODELS, AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, TwoThumbs DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. OUTPUT MAY BE INACCURATE, INCOMPLETE, MISLEADING, OR UNSAFE, AND YOU ARE SOLELY RESPONSIBLE FOR EVALUATING OUTPUT AND DETERMINING ITS SUITABILITY.
12. Limitation of Liability
To the maximum extent permitted by applicable law, in no event will TwoThumbs or its affiliates, officers, directors, employees, agents, contractors, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, business opportunities, goodwill, interruption, or loss, corruption, or unavailability of data, in each case arising out of or relating to these Terms, the Service, any Model, any Provider, or any Output, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if TwoThumbs has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, TwoThumbs's total cumulative liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) US $100 or (b) the amount of Fees actually paid by you to TwoThumbs and applied to Service usage during the three (3) months immediately preceding the event giving rise to the claim.
13. Indemnification
You agree to defend, indemnify, and hold harmless TwoThumbs and its affiliates and personnel from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your User Content, your violation of these Terms or Provider Terms, or your violation of any law or third-party rights.
14. Export Controls; Sanctions
You may not use the Service if you are subject to U.S. or other applicable sanctions or export restrictions. You agree to comply with applicable export, re-export, sanctions, and anti-boycott laws.
15. Blockchain-Specific Provisions
If the Service integrates with or references blockchain networks, digital assets, smart contracts, or decentralized protocols, you acknowledge inherent risks including congestion, latency, forks, reorgs, validator failures, exploits, and protocol changes. Unless expressly stated in writing, TwoThumbs does not custody digital assets on your behalf and does not act as your broker, intermediary, agent, or fiduciary. You are solely responsible for safeguarding wallet keys and credentials, and blockchain transactions may be irreversible. Nothing in the Service constitutes investment, financial, legal, or tax advice, and you are responsible for compliance and tax reporting obligations.
16. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., via the Site or in-product notice). Continued use after the effective date constitutes acceptance.
17. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where prohibited by law.
18. Dispute Resolution and Arbitration
18.1 Informal Resolution Required First. You and TwoThumbs agree that most disputes can be resolved informally and in good faith. Before initiating arbitration or any legal proceeding, you must send a written notice describing the dispute and your requested relief to legal@TwoThumbs.ai ("Notice of Dispute"). The parties will attempt in good faith to resolve the dispute for at least 30 days after a Notice of Dispute is received (the "Informal Resolution Period").
18.2 Agreement to Arbitrate; Federal Arbitration Act. Except for the Excluded Disputes described in Section 18.3, you and TwoThumbs agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, any transaction between the parties, or the relationship between the parties, whether in contract, tort, statute, fraud, misrepresentation, or any other legal theory (each, a "Dispute"), will be resolved by final and binding arbitration. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) ("FAA").
18.3 Excluded Disputes. Notwithstanding Section 18.2, either party may (a) bring an individual claim in small claims court if the claim qualifies and remains in small claims court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of that party's intellectual property rights or confidential information.
18.4 Arbitration Rules; Administrator; Seat; Hearing Location. The arbitration will be administered by the American Arbitration Association ("AAA") and conducted under the AAA rules applicable to the nature of the Dispute. The "seat" of arbitration (the legal place of arbitration) will be San Francisco, California.
18.5 Class Action Waiver; Representative Proceedings Waiver. YOU AND TwoThumbs AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, may not preside over any form of representative proceeding, and may not award relief to anyone other than the individual party seeking relief.
18.6 Jury Trial Waiver. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND TwoThumbs WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.
18.7 Filing, Fees, and Costs. The payment of arbitration filing fees and arbitrator compensation will be governed by the AAA rules, except as modified by these Terms or required by applicable law.
18.8 Arbitration Process; Evidence; Confidentiality. The arbitration will be conducted in English. The arbitrator may allow discovery that is reasonably necessary, proportionate to the needs of the case, and consistent with a streamlined arbitration proceeding.
18.9 Time Limits. You and TwoThumbs agree that any Dispute must be brought within the time period required by applicable law. To the extent permitted by law, any Dispute not brought within one (1) year after the cause of action accrues is permanently barred.
18.10 Mass Arbitration / Batch Proceedings. If 25 or more claimants initiate Notices of Dispute or arbitrations raising substantially similar claims and represented by the same or coordinated counsel (a "Mass Filing"), you and TwoThumbs agree to cooperate in good faith to implement an efficient, cost-effective process.
18.11 Severability of Arbitration Provisions. If any portion of this Section 18 is found to be invalid or unenforceable, that portion will be severed and the remainder will be enforced to the maximum extent permitted by law.
19. Miscellaneous
19.1 Entire Agreement; Order of Precedence. These Terms, together with the Privacy Policy and any additional terms, policies, or order forms you accept for specific features (collectively, the "Agreement"), constitute the entire agreement between you and TwoThumbs regarding the Service and supersede all prior or contemporaneous agreements, proposals, or communications, whether oral or written.
19.2 Assignment. You may not assign, delegate, or transfer these Terms, your Account, or any rights or obligations hereunder, by operation of law or otherwise, without TwoThumbs's prior written consent, and any attempted assignment without consent is void.
19.3 Notices. Notices to TwoThumbs must be sent to legal@TwoThumbs.ai and may also be mailed to Meta Protocol Inc., 251 Little Falls Drive, Wilmington, DE 19808.
19.4 Force Majeure. TwoThumbs will not be liable for any delay or failure to perform due to causes beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, failures of internet service providers or hosting providers, power outages, denial-of-service attacks, blockchain network disruptions, Provider outages, or other events of force majeure.
19.5 Independent Contractors. You and TwoThumbs are independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment, fiduciary, or agency relationship between the parties.
19.6 Severability. If any provision of this Agreement is held unlawful, void, or unenforceable, that provision will be severed and enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
19.7 No Waiver. The failure by TwoThumbs to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision.
19.8 Survival. Provisions that by their nature should survive termination or expiration will survive, including provisions relating to intellectual property ownership, licenses granted to TwoThumbs, disclaimers, limitation of liability, indemnification, dispute resolution, and payment obligations.
19.9 Compliance with Laws; Interpretation. You agree to comply with all applicable laws and regulations in connection with your use of the Service. Headings are for convenience only and do not affect interpretation. The word "including" means "including without limitation."
19.10 Relationship to Provider Terms. Providers are third parties and their terms may apply to your use of specific Models. Nothing in this Agreement limits Providers' rights to enforce their terms against you.
19.11 Contact. For support inquiries, contact support@TwoThumbs.ai. For legal notices, contact legal@TwoThumbs.ai.
20. Contact
Support: support@twothumbs.ai
Legal: legal@twothumbs.ai
Mail: Meta Protocol Inc., 251 Little Falls Drive, Wilmington, DE 19808